Legal

Refund & Return Policy

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This policy applies to purchases from the online stores operated by Anadi Holdings LLC, a Wyoming limited liability company (“we”, “us”, “our”). It does not limit any rights you have under the consumer laws of the country where you live.

30-day returns

You may return most items within 30 days of the date your order was delivered. We cover return shipping costs.

Condition of returned items

To be eligible for a return, an item must be:

  • unused, unworn and in the same condition you received it;
  • in its original packaging, with any tags, accessories and manuals included;
  • accompanied by proof of purchase, such as your order number.

Items returned damaged, used or incomplete for reasons not caused by us do not meet these conditions and are not eligible for a return.

Items that cannot be returned

The following items cannot be returned:

  • opened personal-care or hygiene items, unless they arrived damaged or defective;
  • gift cards.

How to start a return

  1. Email us at [email protected] within 30 days of delivery. Include your order number, the item you want to return and the reason.
  2. We will reply with return instructions, including where to send the item and, where available, a prepaid return label.
  3. Pack the item securely and send it as described in the instructions.

Please send returns only to the address provided in our return instructions, and do not send items back without contacting us first. Unannounced returns may not be accepted.

Return shipping costs

We cover return shipping costs for eligible returns. Prepaid return labels are provided where available. Where a prepaid label is not available, we will reimburse the cost of return shipping once you send us your shipping receipt, using the method described in our return instructions.

Refunds

Refunds are issued to your original payment method after we receive and inspect the return. We will email you to confirm whether your return has been approved. Your bank or card issuer may take additional time to post the refund to your account.

For every eligible return, including when you simply changed your mind or are not satisfied, we refund the full purchase price together with any original shipping charges you paid.

Damaged, defective or wrong items

If your item arrives damaged or defective, or you received the wrong item, please email us at [email protected] as soon as possible, and within the 30-day return window. Include your order number and photos of the item and packaging. We will make it right with a replacement or a full refund, including any shipping costs you paid for that item.

Exchanges

If you would like to exchange an item, contact us at [email protected]. Where an exchange isn’t possible, we’ll process a return and refund under this policy.

International returns

Customers outside the United States may return items under this same policy, and we cover return shipping costs for international returns as well. International return shipping can take longer, so please keep your shipping receipt until your refund is confirmed.

Contact us

For any question about a return or refund, contact us.

Anadi Holdings LLC A Wyoming limited liability company Email: [email protected] Phone: +1 307 381 9992