Shipping Policy

This policy applies to orders placed through the online stores operated by Anadi Holdings LLC, a Wyoming limited liability company (“we”, “us”, “our”).

How we ship

We work with fulfillment and shipping partners to prepare and deliver orders. The partner and shipping method used for an order can depend on the product and the destination.

Where we ship

We ship to the United States and internationally. If we cannot ship to your location, you will be told at checkout before you pay.

Processing and delivery times

Processing and delivery times vary by product and destination. They are shown at checkout and/or in your order confirmation.

Delivery times are estimates, not guarantees. They can be affected by customs clearance, carrier delays and events outside our control. If there is a significant delay with your order, we will let you know by email.

Shipping costs

Shipping costs, if any, are calculated and shown at checkout before you complete your order.

Customs duties and taxes

International customers may be charged import duties and taxes by their country. These charges are not included in your order total unless stated at checkout, and are usually collected by the carrier or local customs authority on delivery. Customs rules vary, so please check with your local customs office if you are unsure.

If you refuse an international delivery because of these charges, please contact us so we can arrange a return under our Refund & Return Policy.

Order tracking

Tracking is provided when available. When your order ships, we will email you a shipping confirmation that includes tracking information where available. If you have not received a shipping confirmation within the processing time shown for your order, please contact us.

Lost, delayed or damaged packages

If your tracking has not updated for several days, or your package has not arrived within the estimated delivery time, please email us at [email protected] with your order number. We will work with our shipping partners to locate it. If it cannot be found, we will send a replacement or issue a full refund.

If your package arrives damaged, please keep the packaging and email us photos of the package and item as soon as possible. Our Refund & Return Policy explains what happens next.

Checking your delivery details

Please check your delivery details carefully at checkout. If you notice an error, email us as soon as possible. We can usually update them if the order has not yet shipped. Once an order has shipped, we may not be able to change it. We are not responsible for orders delivered to incorrect details provided at checkout, but we will do our best to help.

Contact us

For any question about shipping, contact us.

Anadi Holdings LLC A Wyoming limited liability company Email: [email protected] Phone: +1 307 381 9992